Complete processes. Proven business results.
Revenue leakage reduced. Interrupted work recovered. Systems changed without stopping operations.
ROS has delivered these results in live Tier-1 telecom environments by making business-defined processes executable across systems and keeping each execution accountable to its intended outcome.
The value grows through production. Operating experience strengthens the processes, and customers continue expanding ROS across their operations to improve performance and achieve more of their business goals.
Explore what complete execution has made possible, and the production stories behind the results.
The challenge
Three years without one complete activation
A major telecom operator spent more than three years trying to integrate Salesforce with Ericsson BSS and still could not activate a single customer end to end. The stalled effort left parallel disconnected systems and heavy sunk cost with no operational outcome.
What ROS did
ROS ran the full activation process
- ROS became the digital service layer between Salesforce, Ericsson billing, charging, the product catalog, provisioning, and supporting databases. It received orders from Salesforce and orchestrated every required activation step across the environment.
The result
First complete activation in a few months
- The project moved from three years of no results to full operational capability, and Salesforce became live in the operator’s activation processes.
What made the difference
One process connected the application roles
- Salesforce, billing, and provisioning kept their own roles while ROS coordinated the sequence between them, breaking the vendor deadlock without requiring any system to be rebuilt.
ROS gave Salesforce orders a complete path to working customer service.
Proof, one outcome at a time
Digital carrier billing: Standardized data models and transformation logic accommodated each partner’s requirements. Centralized error handling and reporting made the connected process easier to manage.
Put proven experience to work for your business.
What do you need to achieve: protect revenue, improve customer service, or carry your operations through change?
Bring us your challenge. Let’s explore how ViaROS can apply the production experience behind these results to the processes and outcomes that matter to your business.